FAQ

Frequently Asked Questions:

What size is the necklace and where will it sit?

Why aren’t the letters perfectly straight?

Hand stamping requires each letter to be stamped separately. Whilst care is taken to create a uniform look, it is impossible for each letter to be spaced or aligned perfectly evenly. This adds to the uniqueness of your customised jewellery and it will ensure your item has a handmade look. Every piece is different. Some of the letter impressions may be deeper than others too. Please do not choose hand stamped jewellery if you are expecting the uniform look of a machine engraved piece.

When do I have to make payment?


Full payment is required when ordering/checking out, as all items are custom made and due to their personalised nature, and therefore we cannot commence before full payment is received.

My necklace is tarnishing, how can I fix it?


Sterling silver naturally tarnishes, especially in humid conditions. Please use a soft silver cleaning cloth or a polish pad, to bring back the shine. Never immerse your jewellery in a cleaning bath or sonic cleaner, as it will remove the oxidization.